Privacy Policy

Last updated: 25/09/2024

At Sentivel, we prioritize the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your data when you use our care home management application, services, and website.

1. Information We Collect

  • We collect information to provide our services effectively. This includes:
  • Personal Information: Name, email address, care home details (e.g., location, size), and financial data for revenue projections and planning.
  • Non-Personal Information: Automatically collected data such as device details, IP address, browser type, and usage information.
  • Care Home Data: Business plan inputs, staffing requirements, and operational details needed for generating tools like financial projections and compliance checklists.

2. How We Use Your Information

  • Provide and improve our services, including generating business plans, revenue projections, and staffing recommendations.
  • Process transactions related to the application, including subscriptions.
  • Communicate with you regarding updates, notifications, and support inquiries.
  • Analyze user behavior and trends to enhance the functionality and performance of Sentivel.

3. How We Share Your Information

  • We do not sell your personal information. However, we may share it in these cases:
  • Service Providers: Trusted third-party providers who help operate our app, such as hosting and analytics services.
  • Legal Requirements: If required by law or necessary to protect our rights and ensure compliance.
  • Business Transfers: If Sentivel undergoes a merger or acquisition, your data may be transferred as part of the transaction.

4. Data Security

  • We use industry-standard security measures to protect your data from unauthorized access, alteration, or loss. However, no system can guarantee 100% security.

5. Your Rights

  • You have the right to:
  • Access your personal data.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your data, subject to legal obligations.
  • Opt-out of marketing communications at any time by following the unsubscribe link in emails.

6. Cookies and Tracking Technologies

  • Sentivel uses cookies and other tracking technologies to enhance your experience. You can control cookie preferences through your browser settings, but disabling cookies may affect certain features of the app.

7. Third-Party Links

  • Our app and website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

8. Changes to This Privacy Policy

  • We may update this Privacy Policy periodically. Significant changes will be communicated through the app and website. Please review the policy regularly to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@sentivel.com